New subject: Fwd: Fwd: Drive-thru policy for cyclists...

6 Jul 2016

      Bike Board folks,
I've requested that Drew place an item on tomorrow night's agenda to
discuss how I (we) should respond to BB&T regarding their practice to not
serve cyclists in their drive-thru.  If you'd like to contribute to this
discussion, please read the email chain below.  See you tomorrow night!
~Derek
---------- Forwarded message ----------
From: Holdsworth, Angela AHoldsworth@bbandt.com
Date: Fri, Jun 24, 2016 at 10:41 AM
Subject: RE: Drive-thru policy for cyclists...
To: Derek Springston dspringston@gmail.com
Cc: "Whipkey, Lydia" LWhipkey@bbandt.com
Good Morning  Derek,
In Lydia’s absence today, I wanted follow up  with you in regards to your
concern about BB&T restricting Drive Thru use for motor vehicles.
Lydia consulted our Security team and while we do not have a written policy
to share, it has been the practice of BB&T to prohibit transacting business
with clients not in/on a motorized vehicle.  This is strictly for the
safety of both our clients and our associates.
While the State of WV has guidelines about bicycles on public roads, BB&T
Drive Thrus are private property, and therefore, are subject to these
procedures due to safety concerns.  This would include individuals on foot
as well.
We certainly appreciate your business and value your loyalty to BB&T.
Have a great weekend!
Angela Holdsworth
BB&T Vice President
Market Leader VI
Morgantown Main/Morgantown Mall
Morgantown, WV 26505
P: (304) 285-5640
F: (304) 285-2327
NMLS# 431326
*From:* Derek Springston [mailto:dspringston@gmail.com]
*Sent:* Tuesday, June 21, 2016 10:08 AM
*To:* Holdsworth, Angela
*Cc:* Whipkey, Lydia
*Subject:* Re: Drive-thru policy for cyclists...
Angela and Lydia,
I hope you're both having a good day!   Have you made any progress on
locating where in BB&T policy it states that I can't be served as a cyclist
in the drive-thru?  I believe I've communicated with at least four BB&T
employees and have perhaps an additional one or two more that are supposed
to be looking into this, and so far no one has been able to show me where
in BB&T policy it says I can't be served.   When would you expect to be
able to get back with me with the policy or where I can find the policy
that excludes me?
Again, thanks for your time and have a nice day!
~C. Derek Springston
Cyclist and Morgantown Bike Board Member
On Thu, Jun 16, 2016 at 11:47 AM, Holdsworth, Angela AHoldsworth@bbandt.com
wrote:
Hi Derek,
I did get your voicemail, and certainly understand your concern.
That policy has been in place to protect the safety of our clients based on
our insurance requirements, but I have passed along your concern to my
Operations Manager who is seeking out more information and will respond to
you directly.
Thank you for your business !
Angela Holdsworth
BB&T Vice President
Market Leader VI
Morgantown Main/Morgantown Mall
Morgantown, WV 26505
P: (304) 285-5640
F: (304) 285-2327
NMLS# 431326
*From:* Derek Springston [mailto:dspringston@gmail.com]
*Sent:* Thursday, June 16, 2016 11:33 AM
*To:* Holdsworth, Angela
*Subject:* Drive-thru policy for cyclists...
Angela,
I hope this finds you well today!
Yesterday, around 5pm, I rode my bicycle up to the drive-thru window at the
Spruce Street location, as I've done dozens of times since I became a BB&T
customer in approximately 1998 or 1999.  The teller was pleasant enough to
go ahead and make the deposit, but she told me that BB&T isn't really
supposed to serve me on a bicycle.   I asked her why they couldn't serve me
in the future, and she stated that BB&T had safety concerns, and that the
drive-thru was reserved for vehicles.  She then pointed to a sign that was
posted to the window essentially stating the same thing.  I debated with
her a bit on the fact that I view my bike as a vehicle.  I didn't bring
this up while there, but according to WV state code 17C-11-2 and Morgantown
373.02 say bicyclists have the same rights and duties as drivers of
vehicles.
I also asked her if she could show me where in BB&T policy it states that I
can't be served and asked for her card so I could follow-up.  She said she
was out of cards, but handed me your card, to which I called and left a
message yesterday around 6pm.  I was polite (even though a little out of
breath and winded from riding), and even told her I wasn't trying to get
anyone in trouble.  I just want to know what the BB&T policy said, and that
I'd follow up or make a decision once I figure out what my rights are in
your drive-thru.
I've ridden on roads for approximately 20-25 years and have a commuting
cyclist for over 10 years and have not had one accident/collision with a
vehicle or damaged any personal property as a result of cycling, despite
logging likely tens of thousands of miles.  I'd like to discuss some of the
benefits of cycling, but I'll save that for later when we determine what
your policy actually states.
I also called in to BB&T's customer service line, and they couldn't find
anything in their policies that stated that I couldn't be served, but he
said it's common for local branches to tell folks they have to be in
vehicles (he didn't say motorized though).  They've escalated my call and
said they'll be looking into it further.  I explained to them that I've
driven my car to work once in the last month, and that my schedule makes it
difficult to get to the bank when their branches are open.  However, it's
frequently possible and easy on my way home via bike to deposit at the
drive-thru.  Plus, I had $700 in cash that I hadn't been able to deposit
for days due to my schedule and felt strongly about getting it in the
bank.
Thanks for you time!   Have a great day and look forward to hearing from
you regarding my experience in the drive-thru.
Sincerely,
~C. Derek Springston
Cyclist and Morgantown Bike Board Member
-- 

*Let deeds, not words, be your adorning.  -'Abdu'l-Baha*
 “Nothing compares to the simple pleasure of a bike ride.”  -John F. Kennedy
*"...the arc of the moral universe is long, but it bends towards justice."
- Martin Luther King*
"...change can be so constant you don't even feel the difference until
there is one. It can be so slow that you don't even notice that your life
is better or worse, until it is. Or it can just blow you away, make you
something different in an instant." - George from 'My Life as A House'

*The information in this transmission may contain proprietary and
non-public information of BB&T or its affiliates and may be subject to
protection under the law. The message is intended for the sole use of the
individual or entity to which it is addressed. If you are not the intended
recipient, you are notified that any use, distribution or copying of the
message is strictly prohibited. If you received this message in error,
please delete the material from your system without reading the content and
notify the sender immediately of the inadvertent transmission.*

-- 

*Let deeds, not words, be your adorning.  -'Abdu'l-Baha*
 “Nothing compares to the simple pleasure of a bike ride.”  -John F. Kennedy
*"...the arc of the moral universe is long, but it bends towards justice."
- Martin Luther King*
"...change can be so constant you don't even feel the difference until
there is one. It can be so slow that you don't even notice that your life
is better or worse, until it is. Or it can just blow you away, make you
something different in an instant." - George from 'My Life as A House'

-- 
*Let deeds, not words, be your adorning.  -'Abdu'l-Baha*
 “Nothing compares to the simple pleasure of a bike ride.”  -John F. Kennedy
*"...the arc of the moral universe is long, but it bends towards justice."
- Martin Luther King*
"...change can be so constant you don't even feel the difference until
there is one. It can be so slow that you don't even notice that your life
is better or worse, until it is. Or it can just blow you away, make you
something different in an instant." - George from 'My Life as A House'